When a Sewickley homeowner’s A/C quit right before out-of-town visitors, Spurk HVAC stepped in
with same-day service and honest guidance, ending in a full system upgrade that was fully
covered by insurance.
The Emergency
A homeowner in Sewickley reached out to Spurk HVAC in full panic mode: their A/C had stopped working during a summer heatwave, just days before hosting out-of-town guests, and other HVAC companies were booked out for weeks.
The owner was in a tough spot: they could try a quick A/C repair to get the system running before guests arrived, but their aging system was likely to break down again, making the repair feel useless.
Challenges:
No cooling during peak summer heat
Urgency due to incoming visitors
A 15-year-old HVAC system showing signs of decline
Uncertainty about
insurance coverage for the damage
Financial concerns about the cost of replacement
The Solution
Our scheduling team was able to shift appointments and book them that same day by working with clients who had less urgent cooling maintenance needs.
When our technician arrived, they discovered electrical damage to the A/C system, likely caused by a power surge. Fortunately, the homeowner had equipment coverage, and their insurance company approved the cost of A/C replacement.
However, the rest of the HVAC system was in similarly poor condition: inefficient, outdated, and approaching the end of its lifespan.
Our technician explained the long-termvalue of a full system replacement, including:
Improved energy efficiency & performance
Better dehumidification for Pennsylvania’s muggy summers
Increased efficiency for the cold winter months
Full warranty coverage
$2,000-$2,500 savings over purchasing the systems separately
Spurk HVAC’s technician also made sure to understand the customer’s priorities, including environmental impact, indoor comfort, and year-round effectiveness, and walked through how a newer system would respond better to both summer humidity and winter dryness caused by natural gas heat.
Convinced of the long-term value, the homeowner reached out to their insurance company to request full system coverage, but the claim was initially denied.
To advocate on the homeowner’s behalf, Spurk HVAC drafted a custom letter to the insurance company, detailing:
The benefits of replacing the entire hvac system rather than just the a/c
The increased functionality, efficiency, and lifespan of a modern, matched system
The cost savings of avoiding duplicated labor, permits, and installation fees
The Results
The insurance company approved the claim. We stayed in touch throughout the process, coordinating with the insurer, answering questions, and ensuring everything moved forward smoothly.
A consultant visited the home the day after approval to provide an estimate. With full insurance approval, the customer felt confident moving forward.
Spurk HVAC replaced the homeowner’s entire system with a modern, energy-efficient HVAC system designed to keep up with Pennsylvania’s hot, humid summers and dry winter indoor air.
The homeowner was relieved to welcome guests into a cool, comfortable home, without the financial stress they’d feared just days earlier.
Customer
Satisfaction
The customer appreciated our fast response, clear communication, and hands-on support throughout the process – and was glad to enjoy comfort again.
Full Insurance
Coverage
Our insurance letter helped secure approval for a full replacement, saving the customer thousands of dollars and turning a stressful situation into a smart upgrade.
Expert Guidance with Zero Sales Pressure
Spurk HVAC is a family-owned company, not a private-equity owned, sales-driven chain. We explained their options and helped them make an informed decision.
You deserve comfort without stress or financial uncertainty.
Spurk HVAC offers fast service, financing options, and honest guidance for long-term comfort.
Whether you're dealing with a cooling issue or have questions about financing, we're here to help.
